CONTENTS

1 - Privacy Policy
2 - Cookie Policy

 

PRIVACY POLICY

1. IMPORTANT NOTICE

*1.1 Ashford Orbital Limited (company number 6677923) of Monument Way, Orbital Park, Ashford, Kent TN24 0HB ("we","us","our" complies with the applicable data protection law - Data Protection Act 1998 (the "DPA"), the General Data Protection Regulation (Regulation (EU) 2016/679) ("GDPR"), the Privacy and Electronic Communications (EC Directive) Regulations 2003, or similar legislation as implemented under English law.

*1.2 for the purposes of the DPA and GDPR, where relevant, we are the data controller

*1.3 Please read the following policy to understand how we may use the personal data you provide or which we collect about you.

*1.4 this policy may vary from time to time so please check it regularly.

2. THE PERSONAL DATA WE COLLECT

*2.1 we may collect the following personal data about you:

            a) Name and title;

            b) Job title;

            c) Home address and phone number

            d) Work address and phone number

            e) Mobile telephone number;

            f) Email address;

            g) Date of birth;

            h) Gender;

            i) Marital status;

            j) Vehicle registration details;

            k) Details of products and services purchased;

            l) Driving licence details;

            m) Financial data;

            n) Employer’s name and contact details;

            o) Marketing preferences;

            For employees only

            p) Bank details

            q) Medical records

            r) Pension details

            s) HR files

            t) Next of kin

            u) References (prospective employees only)

We do not collect all of these details for every customer; only what is necessary in the circumstances.   

*2.1.1 personal data you provide if you contact us via our website (including but not limited to when you register for a test drive, sign up for our newsletter or brochure, to enquire about finance options, to request details about a new or used vehicle, send us an accessories wish list or contact customer services.

*2.1.2 personal data you provide if you contact us by email, telephone, social media or any other means to enquire about our products or services or for any other purpose;

*2.1.3 personal data you provide when you apply for a job advertised by us or submit a speculative job application and/or your CV;

*2.1.4 personal data gathered using cookies;

*2.1.5 personal data you provide if you enter into a promotion we are running;

*2.1.6 details of your visits to our website including but not limited to traffic data, location data, weblogs and other communication data;

*2.1.7 information about your computer including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

3. HOW WE USE PERSONAL DATA COLLECTED

*3.1 we may use and process the personal data you provide for the purposes outlined below as well as for any purposes specified at the time of collection:

*3.1.1 to send you information about (i) products and services you have purchased or have qualified to receive from us; or (ii) products, services, events, offers, prize draws, competitions and giveaways that may be of interest to you.

*3.1.2 to deal with your enquiries, comments, complaints, or problems connected with products, services, advertising or quality of service;

*3.1.3 to contact you by telephone, SMS, post and/or email about the other offers, products, promotions, developments or services which we think may be of interest to you. We will send you this information only with your consent to do so. You have the right to withdraw your consent at any time by using the unsubscribe links presented or by emailing contact@ashfordorbital.co.uk.

*3.1.4 to pass on to vehicle manufacturers so that such manufacturers can contact you for marketing purposes. Please make it clear when you provide personal data to us, should you not wish to receive such information;

*3.1.5 where you have submitted a job application we may for a reasonable period keep your details on file for future reference should a suitable position subsequently become available and we may send you information about job opportunities;

*3.1.6 to develop, deliver and improve our products or services;

*3.1.7 to help us develop our websites (www.ashfordorbital.co.uk, www.ashford-mitsubishi.co.uk, www.ashfordorbital-mazda.co.uk, http://dealers.kia.co.uk/ashfordorbital/) to be more useful to you;

*3.1.9 for website user processing research or analysis including to collect statistics, responses to any surveys and questionnaires, traffic patterns and related site information. We aggregate this data and it does not identify any website users;

*3.1.10 for internal purposes for research, analysis, testing, monitoring, customer communication, risk management and administrative purposes; and/or

*3.1.11 to send you important notices such as communications about changes to our terms and conditions and policies.

*3.1.12 selling and supporting the sale of vehicles, parts, products, services and policies.

*3.1.13 processing finance, vehicle leasing and hire purchase applications.

*3.1.14 organising the servicing and repair of vehicles and parts

*3.1.15 carrying out surveys including customer satisfaction surveys and dealer satisfaction surveys.

*3.1.16 processing and settlement of warranty, service plan or insurance policy claims.

*3.1.17 complying with legal and regulatory obligations and bringing and defending legal claims.

*3.1.18 our premises are covered by CCTV. This is for public safety and crime prevention.

*3.1.19 we advertise our products and services on Facebook, Google, YouTube, LinkedIn, Twitter and Instagram. We do not use any personal data on these social media networks. If you contact us via social media, we will reply to you via this method but if you require further assistance we will ask you for your contact details and continue to help you off social media. When we set up social media advertising, we profile our audience based on demographics such as postcode, gender, and age. However, we do not download any data from social media networks.

4. DISCLOSURE OF YOUR PERSONAL DATA

*4.1 we will not share personal data which you provide to us with any third party except as follows:

*4.1.1 we may disclose the personal data to our third party data processers who may process data on our behalf to enable us to carry out our usual business practices.

*4.1.2 in addition to the above, we may disclose your personal data to third parties in the following circumstances:
(a) to comply with the law or legal process;
(b) to assist in the investigation of suspected illegal or wrongful activity, this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
(c) to protect and defend our rights or property;
(d) to deal with any misuse of our website;
(e) to sell, make ready for sale or dispose of our business in whole or in part including to any potential buyer or their advisers;
(f) in order to enforce or apply our terms of use, terms and conditions of supply and other agreements with third parties.

5. YOUR RIGHTS

*5.1 when you provide us with your personal data you are agreeing that we may use your personal data for the purposes set out in this policy.

*5.2 you have the right to:

*5.2.1 request that we stop sending you marketing information;

*5.2.2 apply for a copy of the data we hold about you; and

*5.2.3 request that we correct or remove any personal data which we hold about you which you believe is inaccurate or out of date.

*5.3 you can exercise this right by contacting us at contact@ashfordorbital.co.uk

6. TRANSFERING PERSONAL DATA OVERSEAS

*6.1 the personal data we collect from you is currently held within the European Economic Area (“EEA”). We will take steps to ensure that your data is treated securely and in accordance with the DPA.

7. LINKS TO OTHER WEBSITES

*7.1 this policy only applies to Ashford Orbital Ltd and its website. If you link to another website from here, you should remember to read and understand that website’s privacy policy as well. We are not responsible for any use of your personal data that is made by other websites.

8. RETENTION OF DATA

*8.1 we will keep customer data for 7 years since last contact with us and then destroy it. For employees, we will keep data for as long as is deemed necessary.

9. HOW USERS CAN CONTACT US

*9.1 If you have any questions about this policy, please contact us via:

Ashford Orbital Ltd.
Monument Way,
Orbital Park,
Ashford,
Kent TN24 0HB

Tel: 01233 504500

 

TERMS OF USE & COOKIES

1. IMPORTANT NOTICE

1.1 These terms apply to your use of the Ashford Orbital Ltd. website namely www.ashfordorbital.co.uk (“the website”).

1.2 These terms should be read in conjunction with the Privacy Policy and Cookies Policy for the website which tells you how we collect and use personal data you provide to us or which we collect.

1.3 By accessing or using the website you confirm you have read, understood and agree to be legally bound by these terms, the Privacy Policy and Cookies Policy in their entirety each time you access the website. If you do not agree to these terms, the Privacy Policy or the Cookies Policy, please do not use the website.

2. INFORMATION ABOUT US

2.1 The website is operated by Ashford Orbital Limited (“we”, “us”, “our”).

2.2 We are registered in England and Wales under company number 6677923 and our registered office is at Monument Way, Orbital Park, Ashford, Kent TN24 0HB.

2.3 Our VAT number is GB937240523.

3. USE OF THE WEBSITE

3.1 You may use the website for lawful purposes only and in accordance with these terms. You must not use the website in any way that breaches any applicable local, national or international law or regulation or which is fraudulent in any way.

3.2 You are allowed to access, download and print the materials on the website for your own personal, non-commercial use only and/or for internal business purposes only.

3.3 Unless you obtain our express written consent in advance, you must not:

3.3.1 access or print any or all parts of the website for any commercial purpose;

3.3.2 copy (including storing and downloading), distribute, publish, transmit, alter, adapt, create derivative works from, or otherwise exploit in any way or use the material on the website, either in whole or in part except as expressly permitted above;

3.3.3 remove any copyright, trademark or other intellectual property notices;

3.3.4 use the website to transmit or procure the sending of any unsolicited or unauthorised spam or advertising material;

3.3.5 seek to interfere or damage the website or its content;

3.3.6 frame, harvest or link to the website or its content or use the material on the website, or any part of it, on any other website or social media platform.

4. CONTENT

4.1 The website is intended to provide general information only.

4.2 The information on this website is intended for United Kingdom residents. Therefore, we are unable to fulfil any requests for brochures or to provide information to non-UK residents, as the specifications of our manufacturers’ vehicles in non-UK countries may differ to those in the UK.

4.3 The display of vehicles on the website does not constitute an offer to sell.

4.4 We endeavour to ensure that the material contained on the website is accurate and complete at the date first published. However, we cannot guarantee this and you should recognise that information contained on the website may become out of date over time.

4.5 We reserve the right to alter, remove or update materials and information on the website at any time without notice.

4.6 The website and the information contained in it is provided for your use "as is" without any warranty (whether express or implied) of any kind.

4.7 We are not responsible for any action you take as a result of relying on any information provided on this website or for any loss or damage suffered by you as a result of such action.

4.8 The information contained on this website may not satisfy the laws of any other country.

5. DETAILS OF VEHICLES

5.1 The images on our website of the vehicles are illustrative only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the true colour of the vehicles.

5.2 From time to time, the website may display images of vehicles or certain specifications of vehicles which are no longer available or which are not available in the UK or part of the UK. To check the availability of a specific vehicle, please contact us.

5.3 Whilst we try and provide as much information as possible about the specification of the vehicles shown on our website, the information shown will not always be comprehensive or up to date.

5.4 Due to our policy of continuous product improvement, all particulars are subject to constant revision and we reserve the right to, at any time, change, alter or modify, among other things, specifications, colours, offers and prices of models without any notice.

5.5 You should check with us that any information you have seen on this website is accurate before action on it (in particular, please check pricing information).

6. PRICES

6.1 Please note that the prices shown on our website may be subject to change depending on factors such as the particular specification of a vehicle. To find out a price for a specific vehicle, please contact us.

6.2 Any quotes generated on the online finance calculator are indicative only. The provision of finance is subject to status and terms and conditions, moreover, guarantees and indemnities may be required. For more information and a definitive quote, please contact us.

7. AVAILIABILITY OF THE WEBSITE

7.1 We reserve the right to suspend access to all or part of the website or close it indefinitely without notice. Access may be terminated or suspended either in relation to specific users or to all users. In such circumstances, we shall have no liability to you in respect of the website being unavailable.

7.2 In addition, we do not warrant that the functions or materials on, or accessed from, the website shall be uninterrupted or free from errors.

8. CHANGES TO THESE TERMS

8.1 We reserve the right to change these terms at any time without notice.

8.2 It is your responsibility to check the terms regularly in order to be aware of any changes which are made to them.

8.3 By continuing to access the website after the terms have changed, you are agreeing that you have read, understood and agree to be bound by the updated terms.

9. OWNERSHIP OF THE WEBSITE

9.1 We are the owner or licensee of all intellectual property rights in the website and in the materials which appear on the website. This includes but is not limited to the text, photographs, images, graphics, illustrations, designs, written and other material including the program and code. Our rights include trademarks, copyright, design rights and all other intellectual property rights and all our rights are reserved.

9.2 If you acquire any rights in or to the website or materials on it, you agree to assign those rights, on a worldwide basis, to us and unconditionally and irrevocably to waive all moral rights you may have acquired.

10. VIRUSES AND HACKING

10.1 We do not warrant that the website, its content or the server(s) that make it available are error or virus free or free of other harmful components or that your use of the website will be uninterrupted. You are accessing the website at your own risk and to the extent permitted by law and subject to clause 15.1 we will not be liable for any loss or damage suffered by you as a result of viruses or other harmful material which you access from the website.

10.2 You are solely responsible for ensuring that you have suitable equipment and security and virus protection in place before using the website.

10.3 You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server computer or data base connected to our website

10.4 You must not introduce viruses, trojan horses, worms, logic bombs, spyware, adware or other harmful materials to the website which may adversely affect the operation of any computer or program or the website.

11. TEST DRIVES

11.1 You can use the website to request a test drive of a vehicle (or vehicles) shown on the website. Please note that submitting a request for a test drive does not guarantee that you will be offered a test drive.

11.2 Test drives are offered subject to status, terms and conditions and vehicle and dealer availability. For more information about booking a test drive, please contact us or one of our dealers.

12. PROMOTIONS

12.1 From time to time, we may run promotions on the website. Where you wish to participate in any such promotion, please ensure you first check the promotional terms and conditions as these will apply to any entry which you submit.

13. FEEDS AND LINKS

13.1 RSS Feeds We may provide information on the website via RSS Feeds. This information is provided solely for the convenience of users and we are not responsible for its content. 

14. OUR LIABILITY

14.1 If we fail to comply with these terms, we are responsible for any loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time you accepted accessed or used the website and accepted these terms in doing so. We do not accept liability for any loss or damage which was not foreseeable.

14.2 To the extent we may lawfully do so we exclude liability for any implied terms and conditions including those implied by statute, common law or the law of equity.

14.3 However, nothing in these terms shall affect our liability for death or personal injury caused by our negligence, nor our liability for fraud or serious misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.

14.4 Nothing in these terms affects your legal rights as a consumer. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

15. LAWS

15.1 If any of the provisions of these terms is or becomes invalid or contravenes any law then the remaining provisions shall not be affected.

15.2 It is intended that the website will be used by persons resident in the United Kingdom. If you are resident outside the United Kingdom, please look at the Kia website specific to the country in which you are based.

15.3 These Terms are governed by English law. You and we both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

15.4 No waiver shall constitute a waiver of any other terms. No failure by us to exercise a remedy shall constitute a waiver to subsequently exercise any remedy.

COOKIES

This website (www.ashfordorbital.co.uk) is operated by Ashford Orbital Limited (company number 6677923) of Monument Way, Orbital Park, Ashford, Kent TN24 0HB (“we”, “us”, “our”).

Like many other websites, this website uses cookies. This policy explains the way in which cookies are used on our website. Please ensure you have read and understood this policy before continuing to use our website. If you have any questions about our use of cookies, you can contact us on 01233 504500.

1. WHAT ARE COOKIES?

1.1 Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu.

1.2 Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

2. WHICH COOKIES ARE USED ON THIS SITE?

2.1 The UK International Chamber of Commerce (the “ICC”) has produced guidance on the use of cookies in the UK, this is known as the “ICC UK Cookies Guide”. In this Cookies Policy, we have described the cookies used on this website by reference to categories set out in the ICC UK Cookies Guide.

2.2 The following types of cookies are used on this website.

2.2.1 Targeting and advertising cookies These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

2.2.2 Strictly necessary cookies These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for cannot be provided.

2.2.3 Performance cookies These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

2.2.4 Functional cookies These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

2.2.5 Google Analytics These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For further details visit: http://www.google.com/analytics/learn/privacy.html

3. HOW CAN THE COOKIES BE REMOVED?

3.1 You may refuse to accept cookies by activating the setting on your internet browser which allows you to refuse the setting of cookies. However, please be aware that this may mean you will not be able to use certain important features of our service.

3.2 For more information about cookies including how to set your internet browser to reject cookies please go to www.allaboutcookies.org.

3.3 To opt out of Google Analytics visit http://tools.google.com/dlpage/gaoptout

4. COOKIES ON THIS WEBSITE

The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

COOKIE NAME

SCOPE

TYPE

_gat

Technical. Google Analytics cookie

persistent, first-party

_ga

Technical. Google Analytics cookiepersistent, first-party

persistent, first-party

has_js

Technical. Informs our website if you have javascript enabled in your browser settings

session, first-party

cookie-agreed

Technical. Tracks your consent to our cookie policy

persistent, first-party

SESS....

Technical. Tracks a session on the users machine, for logged-in users

persistent, first-party